---
title: Internal storage repair
slug: zero/basics/firmware-update/storage-repair
description: Learn how to back up your Flipper Zero, reset it to the factory settings, and restore it from a backup
image: https://archbee-image-uploads.s3.amazonaws.com/3StCFqarJkJQZV-7N79yY/zdwu3_uyI0EyqbTiPgb44_monosnap-miro-2022-09-07-11-41-31.png
docTags:
createdAt: 2022-09-01T16:59:20.000Z
---
If you can’t update your Flipper Zero via the qFlipper application or Flipper Mobile App, full or broken internal storage might be the cause. To resolve this issue, we recommend resetting your Flipper Zero to its factory settings.
Flipper Zero stores data on the inserted microSD card and internal storage. The internal storage has a small capacity and is used for storing the dolphin’s level, settings, and information about paired devices. It also stores saved remotes and cards if you don’t have a microSD card inserted. Once you insert a microSD card, saved remotes and cards will be moved to it from the internal storage.
On this page, you’ll learn how to back up your Flipper Zero, reset it to factory settings, and restore your data from the backup.
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# Backing up internal storage data
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If you want to keep the dolphin’s level, settings, and information about paired devices, you can back up your internal storage data by following the steps below. If you don’t need a backup, proceed to
Factory reset.
The dolphin’s level, settings, and information about the paired devices will be erased. Data on the microSD card will be saved.
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## Resetting the device in Settings
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Go to **Settings** **->** **Storage**.
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Select **Factory Reset**.
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Press **Erase** five times.
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## Resetting the device via qFlipper
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On your computer, run **qFlipper**.
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Connect your Flipper Zero to the computer with a USB cable.
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Open **Advanced controls** and click **ERASE**.
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Click **ERASE** to start the reset process.
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When the reset process is finished, click **CONTINUE**.
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***
# Restoring data from a backup
After the factory reset, you can restore your Flipper Zero’s data by following these steps:
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On your computer, run **qFlipper**.
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Connect your Flipper Zero to the computer with a USB cable.
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Open **Advanced controls** and click **RESTORE**.
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Select the `.tgz` backup file, click Open, then **RESTORE**.
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When data restoring is finished, click **CONTINUE**.
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***
# If you still can’t update your Flipper Zero
- Reset your Flipper Zero to factory settings without restoring data from the backup.
- Switch your device to Recovery mode and repair the device firmware. Learn more in [Firmware recovery](https://docs.flipper.net/zero/basics/firmware-update/firmware-recovery).