--- title: Reporting Mobile App bugs slug: zero/mobile-app/bug-report description: Learn how to submit a bug report via the mobile application and forum image: https://archbee-image-uploads.s3.amazonaws.com/3StCFqarJkJQZV-7N79yY/9RoTfDK_zhwmfA-4D9G9e_reportingappbugsprev-1.png docTags: createdAt: 2022-05-25T12:32:22.000Z --- ![](https://api.archbee.com/api/optimize/3GUDYkC5JgUWgo6RW8piO-RtLN8mEgq7X2h6k2kmvZ0-20241025-132023.png) We regularly update our Flipper Mobile App to enhance performance and introduce new features. These updates improve the overall user experience, but you might encounter bugs. You can share relevant information through the bug report feature to help us address these issues. We greatly appreciate your support. :::Iframe{iframeHeight="500" code="
Make sure your Flipper Mobile App is up to date
Before submitting a bug report, make sure that you’re using the latest version of the mobile application.
"} ::: This page will walk you through the necessary steps to submit a bug report via the mobile application and forum. *** # Submitting a bug report via Flipper Mobile App If you experience issues with Flipper Mobile App, you can submit a bug report directly from the application by doing the following: ::::WorkflowBlock :::WorkflowBlockItem In the **Main Menu** tab, go to **Options**. ::: :::WorkflowBlockItem Tap **Report Bug**. ![](https://api.archbee.com/api/optimize/3StCFqarJkJQZV-7N79yY/VEMKkd3kjYIhNINlu6vs5_flipper-mobile-app-report-bug.png "The mobile application has the Report a Bug feature") ::: :::WorkflowBlockItem In the **Title** field, enter a short description of the issue. ::: :::WorkflowBlockItem In the **Description** field, enter the steps that led to the issue, as well as expected and actual results. ::: :::WorkflowBlockItem Make sure that Flipper Mobile App logs are attached to the report. ::: :::WorkflowBlockItem Tap **Submit** to share the bug report with developers. ::: :::WorkflowBlockItem (Optional) Copy the issue ID to submit it on the forum. If you want the issue to be addressed sooner or you’re experiencing a problem that affects your Flipper Zero, we recommend creating a post on the forum with the issue ID attached. ![](https://api.archbee.com/api/optimize/3StCFqarJkJQZV-7N79yY/omrXWWw3tX26FXH4bwIp-_flipper-mobile-app-report-bug-cont.png "You can easily create and submit a bug report via Flipper Mobile App") ::: :::: *** # Submitting a bug report via the forum If you want the developers to address the issue you submitted via Flipper Mobile App sooner, or if you think the bug affects your Flipper Zero, you can share information about the issue on the forum. ::::WorkflowBlock :::WorkflowBlockItem On [forum.flipperzero.one](https://forum.flipperzero.one/), go to the **Mobile App** section. ![](https://api.archbee.com/api/optimize/3StCFqarJkJQZV-7N79yY/vNvw0sLEm2DEDIhOp9OjX_image.png) ::: :::WorkflowBlockItem Read the latest topics to make sure that this issue hasn’t been submitted before. ::: :::WorkflowBlockItem If it hasn’t, create a new topic by clicking the **New Topic** button. ![](https://api.archbee.com/api/optimize/3StCFqarJkJQZV-7N79yY/fZ5gf5SU0KVDAUFtmRZNi_image.png) ::: :::WorkflowBlockItem Enter a short description of the issue in the topic name field. ![](https://api.archbee.com/api/optimize/3StCFqarJkJQZV-7N79yY/BT-zZYCrSsNCdTwzE7yfX_image.png) ::: :::WorkflowBlockItem Click the **+** icon and select your mobile operating system tag. ![](https://api.archbee.com/api/optimize/3StCFqarJkJQZV-7N79yY/LrhNIjkkTmkVSHJE4IoIa_image.png) ::: :::WorkflowBlockItem Describe the steps that led to this issue, as well as expected and actual results. ![](https://api.archbee.com/api/optimize/3StCFqarJkJQZV-7N79yY/sEIg-9uuzs7NiIuCoRvmT_image.png) ::: :::WorkflowBlockItem Enter info about the firmware version of your Flipper Zero. ![](https://api.archbee.com/api/optimize/3StCFqarJkJQZV-7N79yY/-rjacROh0J8MMp96i8uSU_image.png "To access Device Info, press and hold the %down%DOWN button while on the Desktop") ::: :::WorkflowBlockItem Enter the issue ID from Flipper Mobile App. ::: :::WorkflowBlockItem (Optional) Collect Flipper Zero logs and device info if you think the bug affects the device. 9.1. On your Flipper Zero, go to **Main Menu -> Settings -> System**. 9.2. Set **Log Level** to **Debug**. ![](https://api.archbee.com/api/optimize/3StCFqarJkJQZV-7N79yY/dIi-59JMxBEvs5A-_BhME_monosnap-miro-2023-06-06-19-44-35.jpg) 9.3. Connect your Flipper Zero to your computer via a USB cable. 9.4. On your computer, run **Google Chrome** or another Chromium-based browser and go to [the online terminal](https://googlechromelabs.github.io/serial-terminal/). 9.5. In the online terminal, set the **Baud rate** parameter to **230400** and click **Connect**. ![](https://api.archbee.com/api/optimize/3StCFqarJkJQZV-7N79yY/K8H2XtJQmxcCgbqonzYb4_monosnap-miro-2023-06-06-19-09-30.jpg) 9.6. Select your Flipper Zero from the list of devices and click **Connect**. ![](https://api.archbee.com/api/optimize/3StCFqarJkJQZV-7N79yY/IPwZxIf1GeZoo7X-gvPLX_monosnap-miro-2023-06-06-19-10-22.jpg) 9.7. In the opened Flipper Zero CLI, enter the `info device` command and press Return. ![](https://api.archbee.com/api/optimize/3StCFqarJkJQZV-7N79yY/zZZwDw_Dc1jVdv5bPpqUf_monosnap-miro-2023-06-07-18-46-48.jpg) 9.8. After getting the device info, enter the `log` command and press Return. 9.9. In Flipper Mobile App, repeat the steps leading to the bug that affected your Flipper Zero. 9.10. Download the file with device data and logs by clicking the **Download output** button. ![](https://api.archbee.com/api/optimize/3StCFqarJkJQZV-7N79yY/YaJBuVzOGlq_7xQ4pUqBF_monosnap-miro-2023-06-06-19-13-23.jpg) 9.11. Open the file in a text editor and delete data in the `hardware.uid` and `hardware.name` lines for privacy reasons. ![](https://api.archbee.com/api/optimize/3StCFqarJkJQZV-7N79yY/fsazBaAWTfYQyUGQOcM96_monosnap-miro-2023-06-07-19-02-15.jpg) 9.12. Attach the edited file to the topic by clicking the **Upload** icon. ![](https://api.archbee.com/api/optimize/3StCFqarJkJQZV-7N79yY/Juu0wCvvanKUFFck-My-N_monosnap-miro-2023-06-06-19-21-15.jpg) ::: :::WorkflowBlockItem Click the **Create Topic** button to publish the information on the forum. ::: ::::