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Flipper Mobile App

Reporting Mobile App bugs

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We regularly update our Flipper Mobile App to enhance performance and introduce new features. These updates improve the overall user experience, but you may encounter bugs while using the application. We greatly appreciate your support in addressing these issues by sharing relevant information through the bug report feature.

<div class="info flipper-callout">
    <div class="callout-header">Make sure your Flipper Mobile App is up to date</div>
    Before submitting a bug report on the forum, make sure that you're using the latest version of the mobile application.
</div>


This page will walk you through the necessary steps to submit a bug report via the mobile application and forum.



Submitting a bug report via Flipper Mobile App

If you experience issues with the Flipper Mobile App, you can submit a bug report directly from the application by doing the following:

1

In the Main Menu tab, go to Options.

2

Tap Report a Bug.

The mobile application has the Report a Bug feature
The mobile application has the Report a Bug feature

3

In the Title field, enter a short description of the issue.

4

In the Description field, enter the steps that led to the issue, as well as expected and actual results.

5

Make sure that Flipper Mobile App logs are attached to the report.

6

Tap Submit to share the bug report with developers.

7

(Optional) Copy the issue ID to submit it on the forum.

If you want the issue to be addressed sooner or you're experiencing a problem that affects your Flipper Zero, we recommend creating a post on the forum with the issue ID attached.

You can easily create and submit a bug report via the Flipper Mobile App
You can easily create and submit a bug report via the Flipper Mobile App



Submitting a bug report via the forum

If you want the developers to address the issue you submitted via the Flipper Mobile App sooner, or if you think the bug affects your Flipper Zero, you can share the information about the issue on the forum.

1

On forum.flipperzero.one, go to the Mobile App section.

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2

Read the latest topics to make sure that this issue hasn't been submitted before.

3

If it hasn't, create a new topic by clicking the New Topic button.

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4

Enter a short description of the issue in the topic name field.

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5

Click the + icon and select your mobile operating system tag.

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6

Describe the steps that led to this issue, as well as expected and actual results.

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7

Enter info about the firmware version of your Flipper Zero.

To access Device Info, press and hold the %down%DOWN button while on the Desktop
To access Device Info, press and hold the %down%DOWN button while on the Desktop

8

Enter the issue ID from the Flipper Mobile App.

9

(Optional) Collect Flipper Zero logs and device info if you think the bug affects the device.

9.1. On your Flipper Zero, go to Main Menu -> Settings -> System. 9.2. Set Log Level to Debug.

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9.3. Connect your Flipper Zero to your computer via a USB-C cable. 9.4. On your computer, run the Google Chrome browser and go to the online terminal. 9.5. In the online terminal, set the Baud rate parameter to 230400 and click Connect.

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9.6. Select your Flipper Zero from the list of devices and click Connect.

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9.7. In the opened Flipper Zero CLI, enter the info device command and press Return.

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9.8. After getting the device info, enter the log command and press Return.

9.9. In the Flipper Mobile App, repeat the steps leading to the bug that affected your Flipper Zero.

9.10. Download the file with device data and logs by clicking the Download output button.

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9.11. Open the file in a text editor and delete data in the hardware.uid and hardware.name lines for privacy reasons.

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9.12. Attach the edited file to the topic by clicking the Upload icon.

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10

Click the Create Topic button to publish the information on the forum.



Updated 11 Sep 2023
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